Welcome To Samvaachyam

Effective Date: [03-Oct-2024]

At Samvaachyam, we strive to ensure that you are completely satisfied with your purchase. However, if you are not satisfied for any reason, we have established the following refund and cancellation policy to address your concerns.

1. Order Cancellation

You can cancel your order within 24 hours of placing it by contacting our customer support team at [email protected] or by calling +91-9016438147.
If your order has already been processed or shipped, it may not be possible to cancel it. In such cases, please refer to our return policy below.

2. Returns

* You have 7 days from the date of delivery to initiate a return for any reason, including defects, damages, or if you are not satisfied with your purchase.
* To be eligible for a return, the product must be unused, in its original packaging, and in the same condition that you received it. Please include all tags and labels.
* To initiate a return, please contact our customer support team to obtain a Return Authorization Number (RAN) and further instructions.

3. Refunds

* Once we receive your returned item, we will inspect it and notify you of the status of your refund.
* If your return is approved, we will process your refund within 7-10 business days. The refund will be issued to the original payment method used at the time of purchase.
* Please note that shipping costs are non-refundable, and you will be responsible for paying the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item as outlined in this policy and place a new order for the desired item.

5. Damaged or Defective Items

* If you receive a damaged or defective item, please contact us within 24 hours of delivery to report the issue. We may ask for photos of the damaged item for verification.
* We will provide instructions on how to return the damaged item, and we will cover the return shipping costs in this case.

6. Non-Returnable Items

Certain types of items cannot be returned, including:
* Custom or personalized items
* Items marked as non-returnable in the product description

7. Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact us at:

Email: [email protected]
Phone: +91-9016438147
Address: 83, Soham Row House Socitey, Thaltej, Ahmedabad, Gujarat, 380054